LeadLoop for hvac businesses
When the AC dies on a hot day, be the first to reply.
Heating and cooling enquiries arrive in waves: the first heatwave, the first cold snap. That's exactly when your team is busiest and slowest to answer forms. LeadLoop replies to every enquiry in a minute, asks what kind of system it is and what's wrong, and sends your booking link.
What the reply asks
What your team needs before they call back
We set these up with you. These are a common starting point.
- No heating or cooling at all?So a full breakdown stands out from a service or a quote request.
- What kind of system?Central air, split system, ducted, heat pump or furnace, and roughly how old.
- Repair, service or new install?New installs and replacements can be flagged separately for your sales person.
- Where is it?Suburb or zip code, so you know if it's in your area.
An example reply
Quick, useful, and sounds like you.
It never promises a same-day visit unless you tell it to, and never quotes a price.
Hi James, thanks for getting in touch, and sorry you're stuck without cooling in this heat.
So we can bring the right parts, could you tell me:
1. Is it a split system, ducted or central air, and roughly how old?
2. Is it running but blowing warm air, or not turning on at all?
3. What's your zip code?
You can grab the next available time here: book a visit. Thanks, Tom
An example only. Coastline Air is made up.
How it works
What happens when someone gets in touch
They send an enquiry
Through your website form, your email inbox or a Google Business message, including the evening rush.
They hear back within a minute
A short note in your name with the questions above and your booking link. You approve the wording before it goes live.
You get the alert
Name, number, system type and whether it's a breakdown, so your dispatcher can call the urgent ones first. Quiet ones get one polite nudge the next day.
Why speed matters
A study published in Harvard Business Review in 2011 found that companies who responded to an online enquiry within an hour were about 7 times more likely to have a meaningful conversation with the customer than those who waited even one hour longer.
Source: Oldroyd, McElheran & Elkington, "The Short Life of Online Sales Leads", HBR, March 2011.
Pricing
Same simple price for every business
One fixed setup fee, one flat monthly fee. No contract.
We write your replies with you, connect your form, email and calendar, test it with you, and switch it on.
Running, monitoring and tweaks. Cancel any month. The founding price stays the same for as long as you stay.
Setup refund promise: not happy within 14 days of going live? I refund the setup fee in full.
FAQ
Questions hvac businesses ask
We already have an office person. Why would we need this?
It covers the hours they're not there and the peaks when they're on the phone. They still make the call back; the customer just isn't left waiting.
Can it send replacement enquiries to our sales person?
Yes. Install and replacement enquiries can be flagged and the alert sent to a different email or phone.
Do I need new software?
No. It works with the form, email and calendar you already use.
Can I cancel?
Yes, any month, by replying to any email. No contract.